Returns & Exchanges

At Arko Flooring, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy on all uninstalled and boxed flooring materials. Please ensure all items are in their original packaging and in resalable condition to qualify for a full refund.

1

Initiate Your Request

Contact our customer support team via email with your order number and the specific quantity of cartons you wish to return.

2

Prepare the Materials

Ensure all flooring planks are secured in their original, unopened manufacturer packaging and stacked safely on a pallet if applicable.

3

Shipment and Logistics

Once your return is authorized, we will provide a return shipping label or coordinate a freight pickup for larger bulk orders.

4

Inspection and Refund

After our warehouse team inspects the returned goods for damage, a refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing