Frequently Asked Questions
Everything you need to know about upgrading your space with Arko Flooring.
Do you offer samples of your flooring products?
Yes, we highly recommend ordering samples to see how our flooring looks in your specific lighting. You can order up to five samples for a small flat-rate shipping fee, which is refundable upon your first full order.
How long does shipping take for bulk flooring orders?
Standard shipping typically takes 5-10 business days depending on your location. Because flooring is heavy and shipped via freight, we will provide a tracking number and the carrier will contact you to schedule a delivery window.
Can I install Arko Flooring over existing tile or hardwood?
Many of our luxury vinyl and laminate products feature a click-lock system that can be installed over existing hard-surface flooring, provided the surface is level, clean, and structurally sound. We recommend reviewing the specific installation guide for your chosen product.
What is your return policy for unused boxes?
We accept returns on unopened, undamaged boxes within 30 days of delivery. Please note that a 15% restocking fee may apply, and customers are responsible for return freight costs.
Are your flooring products water-resistant?
We offer a wide range of 100% waterproof luxury vinyl plank (LVP) and water-resistant laminate options. Please check the product specifications for the specific waterproof rating of your selection.
Do you provide professional installation services?
Arko Flooring is a primary supplier of premium materials. While we do not provide direct installation services, we can often recommend certified local contractors in your area who are familiar with our product lines.